Our Story

Business challenges have evolved and so too have the processing solutions we use to meet them. What hasn’t changed is the magic of our approach: we offer businesses of all sizes the advantages of a shared services model typically available only to large corporates and government departments.

A bold mission, in simple words: the what, how and why of Streamline Business Group.

With the exception of a single characteristic, Craig Pellett doesn’t have an ideal customer type. “We work across sectors, from childcare businesses through to steel manufacturers and nationally-recognised non-profits,” he says. “Size doesn’t matter, either. Our portfolio has solutions for owner-operators right up to KPMG. What really matters is ambition.”

Craig, founder and CEO of Streamline Business Group, says the “ability to see the far shore and the desire to get there” have been hallmarks of Streamline’s customers from day one. Helping them on the journey has been Streamline’s raison d’être.

“Streamline was started to solve business problems, and specifically those around the back office,” Pellett explains. “Too many businesses are tied down by repetitive manual financial and compliance processes that hog resources and leave precious little room for growing the business. That’s where we come in.”

Streamline’s portfolio has steadily expanded to include finance, document management, process automation, managed services, business process outsourcing and customer communication offerings. They combine the services of skilled remote staff in Fiji and India with Streamline’s own automation solutions to manage process workflows at speed, volume and accuracy levels that are simply out of the reach of most in-house teams.

“It’s a customisable receive-enrich-return process repeated many, many times, with precision and efficiency,” Craig says. “It has the effect of stripping out costs; for most of our customers what it means is they can unleash their back-office staff on more productive and professionally satisfying activities.”

Craig himself is no stranger to ambition. Like brother Selwyn, a fellow Streamline Business Group director, he has a history of growing technology companies. Both brothers have led New Zealand-based companies to successful stock exchange listings.

The group, Craig says, is on a growth path. The establishment of an Indian business unit in 2019 was a major step on the journey. So too was the acquisition in early 2020 of bookkeeping and related services supplier Admin Army, which is helping to take Streamline’s portfolio to smaller enterprises. In the near term, expect new brands to join the group. Craig believes a payroll business and an IT managed services provider would be ideal; in all cases they would share the group’s passion for business success and have what Craig describes as “entrepreneurial flair” in their DNA.

“Ambition is universal; there’s simply no end to the appetite for better ways of doing business,” says Craig. “We think the Streamline approach to unlocking business success has enormous potential and we’re keen to talk to investors and to business partners who want to work with us to make it happen.”